Our customers are very important to us; every month we help thousands of businesses find their perfect workspace.
Our role and engagement with you as a workspace specialist goes so much more than a traditional broker. Not only do we advise on office suitability at the outset of your search, once we have found you a suitable workspace and you have moved in, we will:
- ensure that the workspace meets your requirements;
- update you on market intel to ensure you are getting the best value for money;
- assist if you scale up, or scale down, your workspace requirements during the term;
- check in prior to your renewal/end date to confirm your plans to extend, vacate or otherwise relocate
And it goes without saying that all the above services are completely free.
For those customers who want a more bespoke workspace solution, we can tailor the right package for you. Just get in touch using the “contact us” page on our website. We’re happy to chat anytime about flexible office solutions.
Finally, we strive to provide excellent customer service at all times. We go that extra mile for our customers.
If you are not satisfied with our service at any time, please reach out to your account manager directly. Alternatively, you can find our complaints policy here.
1. HOW WE WORK
Instant Offices is global office broker. As per our communication terms detailed on our website, in order to find your ideal office our flexible office broking team undertake extensive searches with a network of trusted office providers (inc. landlords and commercial property agents) with whom we share your enquiry information to secure the ideal space. Please refer to our Privacy and Cookies policy for more information.
Following completion of our search, our brokers or relevant serviced office providers will be in touch by email and/or phone to discuss the best options for you and arrange viewings. On confirmation of viewing timings, we will send you a reminder SMS. We will continue to help source your workspace until you tell us that you no longer require our assistance.
2. APPLICATION OF OTHER TERMS
These Terms refer to the following additional terms, which also apply to your use of our website:
- Our Privacy and Cookies policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our website. When using our website, you must comply with this Acceptable Use Policy.
3. ACCESSING OUR WEBSITE
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see section 6 below). We will not be liable if for any reason our website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at:
- emailing firstname.lastname@example.org; or
- clicking on the unsubscribe link in any of our communications or reports; or
- by writing to the Web Manager, Instant Offices Limited, The Blue Fin Building, 1st Floor, 110 Southwark Street, London SE1 0TA.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.
4. INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organization to material posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
By submitting content on our website or otherwise providing content to us in connection with services provided by us (“Materials”), you grant us a royalty-free, perpetual, irrevocable and non-exclusive right and license to (a) use, reproduce, distribute, display, modify and edit these Materials in connection with these services and (b) sublicense these rights. We will not pay you any fees for these Materials and reserve the right in our sole discretion to remove or edit them at any time. You also warrant and represent that you have all rights necessary to grant us these rights. We permit you to post Materials on our Site in accordance with our procedures and provided that the content is not in breach of our Content Standards set out in our
Acceptable Use Policy and is not illegal, obscene, abusive, threatening, defamatory or otherwise objectionable to us.
Trade mark 2537360, , is a UK registered trade mark of Instant Offices Limited.
Trade mark UK 3000656
is a UK registered trade mark of Instant Offices Limited.
5. RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
Property descriptions and other information provided on our website are intended for information and marketing purposes and, whilst displayed in good faith, we will not in any circumstances accept responsibility for their accuracy. The property advert pages on our website do not constitute property particulars. It is the responsibility of prospective tenants to satisfy themselves as to the accuracy of any property descriptions displayed and the responsibility of the service operators to ensure the accuracy and integrity of property descriptions provided on our website and in any property particulars.
6. CHANGES TO OUR WEBSITE
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, restrict the availability of all or any part of our website for business and operational reasons. or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including but not limited to:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill; and
- wasted management or office time;
whether caused by tort (including negligence), breach of contract or otherwise, even if such losses are reasonably foreseeable.
These exclusions not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Any services provided by us or our group companies, partners or third parties in connection with this website are provided on an 'as is' and 'as available' basis and we make no representations or warranties of any kind, either express or implied. You expressly agree that your use of our website and any associated services is at your sole risk and we expressly disclaim any and all warranties, either express or implied, including without limitation warranties as to quality, suitability for any purpose, compatibility, reliability, accuracy, completeness, timeliness, access or use. We accept no responsibility and make no guarantee that the services will be free from faults, errors and/or omissions. It is your sole responsibility to evaluate the quality, suitability, accuracy, completeness and reliability of the services or any information provided.
You acknowledge and agree that where we broker a “flexible workspace solution” (being an office or office building which is fully equipped and managed, which is typically shared with other users within the building and which is licensed to such users for a pre-agreed term, including but not limited to serviced offices, co-working space, business centers, and executive suites), we may receive a brokerage fee from the operator in respect of that flexible workspace, which is usually 10% of the annual rental of the flexible workspace.
8. YOUR INDEMNITY
You agree to indemnify, defend and hold us and our affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of your use of our website, the violation of these Terms by you, or the infringement by you of any intellectual property or other right of any other person or entity.
9. INFORMATION WE COLLECT ABOUT YOU ON YOUR VISITS TO OUR WEBSITE
We process information about you in accordance with our Privacy and Cookies Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate and will advise us of any changes to data.
10. VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
11. LINKING TO OUR WEBSITE
You may link to our Site, provided you do so in a way that is fair and legal and does not damage or benefit from our reputation You must not establish a link in such a way as to suggest any form of association with, approval or endorsement by us where none exists.
You must not establish a link to our Site in any website that is not owned by you. We reserve the right to withdraw linking permission at any time without notice and for any reason. The website in which you are linking must comply in all respects with the Content Standards set out in our
Acceptable Use Policy.
If you wish to make any use of material on our Site other than that set out above, please address your request to email@example.com.
12. LINKS FROM OUR WEBSITE
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. We have no control over the contents of those sites or resources.
13. JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
14. CONTACTING US
If you have any questions about material which appears on our website, please contact firstname.lastname@example.org.
Thank you for visiting our website.
Last updated: May 2018